Our Reviews
Teresa T|2019 GMC Acadia
Confirmed Service Customer
8/9/2025
Everything was great - I was greeted with a smile and good morning when I got there. I waited in the waiting area for my service to be done- which was very clean. My oil change was done in a very timely manner. Everyone at the dealership is wonderful very friendly and professional. Great place to do business.
8/11/2025
Teresa, thanks for your praise and kind comments about our team. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
LEOMINSTER, MA
Douglas R|2024 GMC Sierra 1500
Confirmed Service Customer
8/13/2025
Service was quick and the staff was good to work with
8/15/2025
Douglas, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
LEOMINSTER, MA
Roger C|2019 Buick Envision
Confirmed Service Customer
8/16/2025
Everyone is more than friendly, they bend over backwards to help me, service is always terrific, and I know I can depend on them to take good care of my SUV…
8/18/2025
Roger, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
LEOMINSTER, MA
Jim & Karah O|2021 Buick Enclave
Confirmed Service Customer
8/20/2025
You are always great and excellent customer service thanks!
8/21/2025
We appreciate your positive review about your recent experience with us! Thank you for choosing Durand GMC and we hope to see you again.
LEOMINSTER, MA
Gaston M|2024 GMC Sierra 1500
Confirmed Service Customer
8/10/2025
personnel very helpful and easy to work with it.
8/16/2025
We are very happy we could provide you with a positive experience! We look forward to your next visit! Take care!
ALTON, ME
Seth M|2025 GMC Sierra 2500 HD
Confirmed Service Customer
8/15/2025
Everything was great. thank you.
8/18/2025
Seth, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We sincerely value your business and look forward to your next visit!
HUBBARDSTON, MA
Catherine M|2026 GMC Terrain
Confirmed Sales Customer
8/21/2025
JP was very professional, easy to work with, and very helpful. This is my second lease with him, and yet maybe a 3rd!
JASON PLAMONDON
8/22/2025
Catherine, thank you for your kind review; we are happy to pass along your comments to the team here at Durand GMC! We sincerely value your business and look forward to your next visit!
WEST BOYLSTON, MA
Elizabeth B|2024 GMC Terrain
Confirmed Service Customer
8/25/2025
Fantastic dealership in sales and service!
8/26/2025
Elizabeth, thank you so much for your positive comments about Durand GMC! Feel free to reach out to us if you need anything. Have a wonderful day.
BOSTON, MA
Timothy L|2020 GMC 2500HD Sierra
Confirmed Service Customer
8/25/2025
For starters, employees could not explain the recall or issues that would come about from the problem. They didn’t want to be bothered. They did not want to know or look into it. I was told I should reach out to go directly- if that’s the case, why would I go to a GM dealer? They could not have cared less and simply wanted to collect money. Secondly they had my vehicle for months with no updates. Once the part finally came in, I was away on vacation and was threatened and accused by employees that I took my vehicle without paying. The vehicle was wherever Durand employees parked it. Upon picking up my vehicle they left it for months, never started it and the batteries died. They said they brought it in the bay to charge it for the last couple days. My batteries are dead. If I could give zero stars on this service I would. They get one star only because they did provide a rental although mechanically unsafe. It said it needed and oil change and had a major issue with the shocks of you hit a bump it would vibrate out of control. It smelled of wet dog and was sticky and had dog hair in it. I cleaned it.
8/25/2025
Timothy, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (978) 534-6567 to discuss your concerns, as your satisfaction is of utmost importance to us.
LUNENBURG, MA
Carolyn P|2011 GMC Terrain
Confirmed Service Customer
8/27/2025
Had oil changed and things checked on my car. You did super job and it was done within an hour. You people are so nice and it is aa pleasure to do business with you.
8/28/2025
Carolyn, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit!
LEOMINSTER, MA
Shayna E|2022 Buick Envision
Confirmed Service Customer
8/15/2025
Friendly staff, comfortable waiting area.
8/17/2025
Shayna, we appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help!
LEOMINSTER, MA
Brian E|2024 GMC Sierra 1500
Confirmed Service Customer
9/2/2025
Best experience at a dealership I've ever had
9/3/2025
We are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
HUDSON, MA
Fernando V|2025 GMC Sierra 1500
Confirmed Sales Customer
9/9/2025
It was great, quick and easy. They helped me.
RALPH PHELPS
9/10/2025
Fernando, we're glad everything was completed quickly and to your satisfaction! If you have any further questions, please give us a call. We're always happy to help!
WALTHAM, MA
John B|2025 GMC Sierra 1500
Confirmed Sales Customer
8/13/2025
You were honest and courteous and had the truck ready on time. Also there was no pricing tricks.
GREGORY POLADIAN
8/14/2025
John, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
STERLING, MA
Michael D|2026 GMC Canyon
Confirmed Sales Customer
8/27/2025
Best experience that I ever had dealing with any dealership. The professionalism was outstanding in each and every department, starting with sales where I spent the most time with Randy. Randy let me express myself and we worked a deal from there. Overall just a great guy/salesman. Everyday I left there I felt like I made a new friend.
RANDY TUCKER
8/28/2025
Michael, we're happy you found our staff to be so supportive during your experience here at Durand GMC. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
LEOMINSTER, MA
Oscar M|2019 GMC 2500HD Sierra
Confirmed Service Customer
9/3/2025
Very pleasant and helpful
9/3/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
LEOMINSTER, MA
Jeffrey A|2025 GMC Sierra 1500
Confirmed Service Customer
9/19/2025
Excellent service all around
9/22/2025
Jeffrey, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
BARRE, MA
Chris B|2021 GMC 1500 Sierra
Confirmed Service Customer
9/19/2025
I sent my truck there for the recall. While my truck was there, I advised your service advisor that I wanted to have any software updates completed, and I would pay for them. When I picked up my truck, there was no charge, you guys took care of that at no cost to me. That is something that is kind of rare nowadays that dealerships go above and beyond when they don’t have to because you guys could’ve absolutely charged me for that and I would’ve gladly paid, but I’m very appreciative that you didn’t charge me anything and that’s why I will use your dealership for any needs above and beyond what I can do myself in the future
9/22/2025
Chris, It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
ASHBURNHAM, MA
Stanley F|2021 GMC Yukon
Confirmed Service Customer
8/14/2025
The problem that Durand fixed with my starter was not a simple diagnosis! I appreciate your commitment!
8/16/2025
We appreciate you taking the time to leave us this feedback. Thank you, and have a fantastic day!
MASON, NH
Jeffrey S|2025 GMC Sierra 2500 HD
Confirmed Service Customer
9/19/2025
Went well very happy
9/22/2025
Jeffrey, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.
GARDNER, MA
Stanley F|2021 GMC Yukon
Confirmed Service Customer
9/25/2025
Great job, difficult electrical problem.
9/27/2025
We appreciate your positive review about your recent experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.
MASON, NH
Wendy N|2024 GMC Terrain
Confirmed Service Customer
10/11/2025
I was greeted checked in and settled into a comfortable waiting room. Everyone was very friendly. I was in and out in less than an hour and my car was clean. A very nice surprise.
10/13/2025
Wendy, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit!
LEOMINSTER, MA
Matthew M|2026 GMC Canyon
Confirmed Sales Customer
10/28/2025
It’s always a easy and fast process
RALPH PHELPS
10/29/2025
Matthew, we are so happy to read such a great review about Durand GMC! Please let us know if there is anything else we can do for you; we are more than happy to help!
PLAISTOW, NH
John F|2025 GMC Sierra 1500
Confirmed Service Customer
8/8/2025
Everything went well
8/11/2025
Your satisfaction is important to us, so we want to sincerely thank you for choosing Durand GMC and we hope to see you again soon!
FITCHBURG, MA
James C|2025 GMC Acadia
Confirmed Sales Customer
8/29/2025
Had vehicles troubles and the cost to repair was too much compared to buying new. Original plan was to seek a new vehicle in April but that was not the case anymore. Bought new, Ralph Phelps was supposed to be leaving on vacation and stayed to make sure I got what I could afford and helped start the process. Picked up the new car on Tuesday and it was seamless.
RALPH PHELPS
9/1/2025
James, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.
SHREWSBURY, MA
Lelaine P|2023 GMC Canyon
Confirmed Service Customer
9/18/2025
Friendly and quality work done, always bring to Durand best service ever.
WESTMINSTER, MA
Kevin F|2019 Buick Envision
Confirmed Service Customer
10/8/2025
Great Service!!!
10/10/2025
Kevin, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
FITCHBURG, MA
Larry D|2026 GMC Sierra 1500
Confirmed Sales Customer
10/10/2025
I was meet at the door by John Camper, a friendly gentleman that showed me what was available in new GMC Sierra 1500 trucks. I was originally looking for a basic model but after seeing the different packages available I felt the more options were something I wanted. I ended up going big and selecting a 2026 Serria 1500 Denali Ultimate. The dealership gave me a fare price on my trade in and took enough off the sticker price to make the expense less painful. I am very pleased with my experience there at Durand GMC. I will be sure to shop with them again.
JOHN CAMPER
10/12/2025
Larry, thank you for your kind words and this wonderful review! Thank you again for choosing Durand GMC and we hope to see you again.
LEOMINSTER, MA
Donald F|2024 GMC Canyon
Confirmed Service Customer
10/14/2025
quick friendly and priced right
10/15/2025
Donald, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!
LEOMINSTER, MA
Gregory S|2021 Buick Encore GX
Confirmed Service Customer
10/28/2025
Very satisfied with the service and the purchase of my Encore GX 2021
10/29/2025
Gregory, your satisfaction is important to us, so we want to sincerely thank you for choosing Durand GMC and we hope to see you again soon!
FITCHBURG, MA
John B|2025 GMC Sierra 1500
Confirmed Service Customer
8/27/2025
They did the job right and on time what more can you ask for
8/27/2025
John, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
STERLING, MA
Ibrahim A|2021 Buick Enclave
Confirmed Service Customer
10/20/2025
Josh is a great service advisor, Easy to work with him. I’m happy with the service I received. Thank you!
10/21/2025
Ibrahim, we're happy you found our staff to be so supportive during your experience here at Durand GMC. Please let us know if there is anything else we can do for you; we are more than happy to help!
WESTFORD, MA
Kim D|2024 GMC Canyon
Confirmed Service Customer
10/20/2025
Amazing! Extremely courteous and great work
10/21/2025
Kim, thank you for your kind words and this wonderful review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
FITCHBURG, MA
Patrick R|2026 GMC Sierra 1500
Confirmed Sales Customer
10/30/2025
Everyone there was pleasant and professional. I would have no problem recommending the dealership to others.
BRIAN MCCUE
11/2/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We sincerely value your business and look forward to your next visit!
LUNENBURG, MA
Kenneth S|2026 GMC Terrain
Confirmed Sales Customer
11/4/2025
Professional
LUNENBURG, MA
Brian E|2024 GMC Sierra 1500
Confirmed Service Customer
11/10/2025
quick and easy
11/10/2025
We're glad everything was completed quickly and to your satisfaction! We hope to see you soon!
HUDSON, MA
Jessica T|2023 GMC Yukon XL 1500
Confirmed Service Customer
11/20/2025
Oil change etc was great. Took longer than expected. Was not pleased with how my concerns about the rpm's were dealt with. Very dismissive - finally had a tech drive with me. He was unfriendly, unhelpful and borderline rude.
11/22/2025
It is disappointing for us to hear that your experience was anything less than great. Please contact us at (978) 534-6566 when you have an opportunity, and we will be more than happy to try and turn your experience around.
WINCHENDON, MA
Kevin R|2024 GMC Sierra 2500 HD
Confirmed Service Customer
8/20/2025
It was great - great service and communication
8/21/2025
Kevin, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit!
LUNENBURG, MA
Jean C|2024 GMC Sierra 2500 HD
Confirmed Service Customer
8/26/2025
good work as usual
8/27/2025
We are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
TEMPLETON, MA
Dawn V|2021 GMC Yukon
Confirmed Service Customer
10/8/2025
Wonderful and friendly service!
10/10/2025
Dawn, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
LEOMINSTER, MA
Jeffrey B|2016 Chevrolet 1500 Silverado
Confirmed Service Customer
10/22/2025
They were able to take care of all the services I requested. Thank you
10/23/2025
Jeffrey, your satisfaction is our top priority. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
LUNENBURG, MA
Mike C|2021 GMC 2500HD Sierra
Confirmed Service Customer
10/24/2025
Prompt timely and always kept me informed
10/26/2025
We are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
STERLING, MA
Linda M|2016 Chevrolet Impala
Confirmed Service Customer
10/30/2025
Durand did a veery good job servicing my vehicle. They also washed and vacuumed it for me.
11/2/2025
Linda, we're so happy we were able to help you out. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
WORCESTER, MA
John L|2014 GMC 1500 Sierra
Confirmed Service Customer
11/5/2025
Nice staff
11/5/2025
We appreciate you taking the time to leave us this feedback. We sincerely value your business and look forward to your next visit!
FITCHBURG, MA
James S|2025 GMC Acadia
Confirmed Service Customer
11/12/2025
Good service
11/13/2025
James, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
LANCASTER, MA
Keith A|2025 GMC Sierra 2500 HD
Confirmed Service Customer
11/19/2025
Efficient service
11/21/2025
Keith, we appreciate you taking the time to leave us this feedback. We hope to see you soon!
ASHBURNHAM, MA
Joan & Joe M|2021 Chevrolet Equinox
Confirmed Service Customer
11/19/2025
Had a tire issue and Josh was able to schedule an appointment for the next day and I was able to get 4 new tires! They also provided a ride back to Durands so I could pick up my car!
11/22/2025
We're happy you found our staff to be so supportive during your experience here at Durand GMC. Please let us know if there is anything else we can do for you; we are more than happy to help!
LUNENBURG, MA
Kevin & Helen P|2017 Buick Enclave
Confirmed Service Customer
10/7/2025
Excellent customer service. Always quality work. Fast and reliable
10/8/2025
We are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Best wishes, Durand GMC
TOWNSEND, MA
Abed K|2018 GMC 1500 Sierra
Confirmed Service Customer
10/14/2025
David is a super advisor. He is honest and brings all of the details of the repair work to my knowledge. The dealership completed a major repair work on my truck and I’m happy with their effort. I would bring my vehicle back for repairs anytime it needs it.
10/15/2025
Thank you! We always love hearing from our customers and are glad you had such a positive experience with us. If you have any questions, please give us a call. We're always happy to help!
STILL RIVER, MA
Elizabeth B|2024 GMC Terrain
Confirmed Service Customer
10/20/2025
Fantastic dealership
10/21/2025
Elizabeth, thank you so much for the positive review! Feel free to reach out to us if you need anything. Have a wonderful day.
BOSTON, MA
Michael R|2018 GMC Acadia
Confirmed Service Customer
10/29/2025
Great service. Very thorough, detailed and fast. Thank you!
11/1/2025
Michael, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
FITCHBURG, MA
William B|2024 GMC Sierra 1500
Confirmed Service Customer
11/3/2025
Love getting my Sierra and Mustang serviced there they take good care of you quality work. Service department top notch going to answer any questions.
LEOMINSTER, MA
Maryann F|2024 GMC Terrain
Confirmed Service Customer
11/7/2025
I have been with them for years and they have always given me great service
11/9/2025
We are very happy we could provide you with a positive experience! We look forward to your next visit! Take care!
LEOMINSTER, MA
Pamela R|2025 GMC 1500 Sierra
Confirmed Sales Customer
11/21/2025
Vehicle was exactly as advertised, no surprises. Jason was our salesperson, great guy easy to work with. Would recommend him and this dealership
JASON PLAMONDON
11/24/2025
Pamela, we're happy you found our staff to be so supportive during your experience here at Durand GMC. Please let us know if there is anything else we can do for you; we are more than happy to help!
ASHBURNHAM, MA
Susan B|2020 Buick Encore GX
Confirmed Service Customer
11/22/2025
I was extremely pleased with the entire team regarding the excellent service they provided!!! Everyone is so pleasant and willing to help!!! I have always been impressed each visit!!!
11/24/2025
Susan, we're happy you found our staff to be so supportive during your experience here at Durand GMC. Feel free to reach out to us if you need anything. Have a wonderful day.
NORTH BROOKFIELD, MA
Colton P|2021 GMC 1500 Sierra
Confirmed Service Customer
11/27/2025
Always awesome service!
11/28/2025
Colton, thank you so much for the positive review! We hope you have a great day!
TOWNSEND, MA
Brian D|2025 GMC Canyon
Confirmed Service Customer
10/3/2025
Very friendly and informative.
10/6/2025
Brian, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
LUNENBURG, MA
Rodger E|2025 GMC Sierra 1500
Confirmed Sales Customer
10/17/2025
Great dealership experience with every single person I dealt with. A pleasant no hassle car buying experience.
BRIAN MCCUE
10/19/2025
Rodger, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
BOYLSTON, MA
David L|2025 GMC Sierra 2500 HD
Confirmed Service Customer
10/31/2025
Dave in the service department was fantastic! I was greeted immediately when entering, which I find rare these days. Entire experience was top notch!
11/3/2025
David, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
WEST TOWNSEND, MA
Joshua C|2015 GMC Yukon
Confirmed Service Customer
11/21/2025
Everything went great. Completely satisfied.
11/24/2025
Joshua, your satisfaction is important to us, so we want to sincerely thank you for choosing Durand GMC - Service and we hope to see you again soon!
GARDNER, MA
Deborah A|2024 Buick Encore GX
Confirmed Service Customer
11/21/2025
Josh is very professional and make sure that everything is done correctly. I appreciate him and Buick.
11/24/2025
Deborah, we're happy to hear you had such a positive experience with Josh! Feel free to reach out to us if you need anything. Have a wonderful day.
LUNENBURG, MA
James B|2024 GMC Canyon
Confirmed Service Customer
11/26/2025
Service Department was very helpful and professional. All service was completed as requested.
11/27/2025
James, we are very happy we could provide you with a positive experience! We hope to be of service to you again in the future. Best wishes, Durand GMC - Service
LEOMINSTER, MA
Kathleen C|2018 GMC 1500 Sierra
Confirmed Service Customer
11/26/2025
Always a pleasure!
11/27/2025
Kathleen, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
STERLING, MA
Heather V|2025 GMC Acadia
Confirmed Service Customer
11/26/2025
It was busy but prompt service. Overall good experience.
11/27/2025
We are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
ROCHDALE, MA
Donna B|2023 GMC Terrain
Confirmed Service Customer
12/2/2025
All was good
12/3/2025
Donna, we appreciate you taking the time to leave us this feedback. We sincerely value your business and look forward to your next visit!
STERLING, MA
Terry T|2023 Chevrolet Silverado 1500
Confirmed Service Customer
10/27/2025
Very professional and complete.
10/28/2025
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit!
BOYLSTON, MA
Richard M|2026 GMC Sierra 1500
Confirmed Sales Customer
10/28/2025
Went in to see what I could get for a trade in,and was very happy with out come.And ended up buying a new truck.
BRIAN MCCUE
10/29/2025
Richard, congratulations on your new vehicle! We hope to be of service to you again in the future. Best wishes, Durand GMC
ASHBURNHAM, MA
Peter & Linda M|2020 Buick Encore GX
Confirmed Service Customer
11/14/2025
Didn’t wait long got my car back nice and clean
11/17/2025
Peter, thank you so much for the positive review! We hope you have a great day!
ORANGE, MA
Aimee W|2026 GMC Acadia
Confirmed Sales Customer
11/18/2025
The team is very caring and took the time to thoroughly go over the details
BRIAN MCCUE
11/20/2025
Our staff is committed to providing each of our clients with the best automotive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
LEOMINSTER, MA
Kathleen R|2021 Buick Encore GX
Confirmed Service Customer
11/20/2025
My service was on point and quick.
11/23/2025
Kathleen, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
BALDWINVILLE, MA
Robin M|2024 GMC Terrain
Confirmed Service Customer
12/2/2025
Service was quick and my car clean. Loved it.
12/2/2025
We're glad everything was completed quickly and to your satisfaction! We hope to see you soon!
ASHBY, MA
Jennifer G|2019 GMC Acadia
Confirmed Service Customer
12/5/2025
My vehicle was towed to Durand on the day prior to Thanksgiving, even with it being an emergency, the looked at the vehicle promptly to diagnose it, and once I was notified on Monday of the estimate for diagnosis and repairs, the finished it. It runs like a brand new one! I am ecstatic! Superior!
12/6/2025
Jennifer, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
STERLING, MA
Francois L|2018 GMC Savana
Confirmed Service Customer
12/5/2025
I recently brought my truck in to have the tires replaced , and the team at this dealership did an outstanding job from start to finish. The technicians worked efficiently, and the repair was done even faster than expected. They made sure everything was balanced and aligned properly, and the truck drives smoother now than it has in months. I’ll definitely be returning for future maintenance and would recommend them to anyone needing reliable vehicles service.
12/6/2025
Francois, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
FITCHBURG, MA
John L|2014 GMC 1500 Sierra
Confirmed Service Customer
11/13/2025
Extremely polite staff.
11/14/2025
John, we're glad to hear you found our staff was so polite. Please don't hesitate to reach out to us if there's anything more we can do!
FITCHBURG, MA
Robert B|2021 GMC Terrain
Confirmed Service Customer
11/17/2025
Service people at the counter not very friendly need to have a better personality with customers
11/18/2025
Robert, thank you for taking the time to leave us feedback about your experience with us. Thank you again for taking the time to let us know how we can improve. We hope you will consider us again in the future. Take care.
GARDNER, MA
Alexander P|2017 GMC Acadia Limited
Confirmed Service Customer
11/21/2025
Great service
11/24/2025
Thank you for your kind review; we are happy to pass along your comments to the team here at Durand GMC! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
LEOMINSTER, MA
Philip M|2013 GMC Acadia
Confirmed Service Customer
11/21/2025
Everything went well
11/24/2025
We are so happy to read such a great review about Durand GMC! We can't wait to see you again, have a great day.
FITCHBURG, MA
Richard V|2022 GMC 1500 Sierra Limited
Confirmed Service Customer
11/25/2025
Called for an appointment on a Friday for a problem with my truck got in quickly , Monday ! Explained problems , dropped off the truck the night before got a call 2pm the next day, truck was all set repaired ready for pick up ! Great service and repair turn aorund time!
11/26/2025
Richard, we appreciate your positive review about your recent experience with us! We are always more than happy to assist you if anything else comes up. Take care!
PHILLIPSTON, MA
James S|2024 GMC Sierra 1500
Confirmed Service Customer
12/17/2025
Good service
12/17/2025
James, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
LANCASTER, MA
Andrew W|2025 GMC Sierra 1500
Confirmed Service Customer
12/19/2025
Services were quick and reliable
12/21/2025
Andrew, we're glad everything was completed quickly and to your satisfaction! Please let us know if there is anything else we can do for you; we are more than happy to help!
FITCHBURG, MA
Michael D|2025 GMC Sierra 2500 HD
Confirmed Service Customer
12/31/2025
Just a 1st oil change/tire rotation but from schedule through drop off and pick up, comminication was excellent and work was promptly completed.
12/31/2025
Michael, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
AYER, MA
Kevin F|2019 GMC Terrain
Confirmed Service Customer
12/31/2025
Quick Service
1/1/2026
Kevin, it is great to hear everything was done quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Take care!
FITCHBURG, MA
Jeffrey W|2025 GMC Sierra 2500 HD
Confirmed Sales Customer
11/26/2025
My salesman JP was the best experience I have had and a very long time. He was very knowledgeable about the vehicle and went into great detail about it.
JASON PLAMONDON
11/27/2025
Jeffrey, our staff is committed to providing each of our clients with the best automotive experience! If you have any questions, please don't hesitate to reach out!
UPTON, MA
Jonathan K|2026 GMC Sierra 1500
Confirmed Service Customer
11/27/2025
First maintenance service - As always , the service team at Durand did an amazing job, prompt & professional. Have and will continue to refer others to Durrand GMC
11/28/2025
Jonathan, thanks for your praise and kind comments about our team. Thanks again for the recommendation, and have an amazing day!
WESTMINSTER, MA
Joanne C|2014 Chevrolet Equinox
Confirmed Service Customer
12/5/2025
Helpful as always
12/6/2025
Joanne, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.
NORTHBOROUGH, MA
Clarence R|2025 GMC Canyon
Confirmed Service Customer
12/18/2025
Very pleased with the service
12/19/2025
Clarence, thank you for your kind words and this wonderful review! Please don't hesitate to reach out to us if there's anything more we can do!
LEOMINSTER, MA
Maryjane R|2023 GMC Terrain
Confirmed Service Customer
1/6/2026
On time, explained everything related to my car. Very pleasant.
1/7/2026
We are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
TOWNSEND, MA
Joshua C|2008 Chevrolet Impala
Confirmed Service Customer
1/7/2026
Excellent service
1/8/2026
Joshua, our staff is committed to providing each of our clients with the best automotive experience! We are always more than happy to assist you if anything else comes up. Take care!
GARDNER, MA
James W|2021 Buick Enclave
Confirmed Service Customer
1/13/2026
Professional, courteous and updates as needed, car returned in same state as left as always. A+
1/13/2026
James, we appreciate your positive review about your recent experience with us! We sincerely value your business and look forward to your next visit!
WORCESTER, MA
Michael D|2026 GMC Sierra 1500
Confirmed Sales Customer
1/15/2026
The transaction was seamless. Jason, my salesman was wondaful. Professional and knowledgeable.
JASON PLAMONDON
1/15/2026
Michael, we're glad to hear you found our staff was so knowledgeable and professional! Thank you for choosing Durand GMC and we hope to see you again.
STOWE, VT
David S|2023 GMC Yukon
Confirmed Service Customer
1/20/2026
Everyone was helpful, knowledgeable and the vehicle was done in the timeframe they said it would be!!
1/21/2026
David, we're glad to hear you found our staff was so knowledgeable and helpful! Please let us know if there is anything else we can do for you; we are more than happy to help!
LUNENBURG, MA
Francois L|2018 GMC Savana
Confirmed Service Customer
11/27/2025
Great service as always!
11/28/2025
Francois, we are very happy to have provided you with such a positive experience! We do hope we can be of assistance in the future. Take care!
FITCHBURG, MA
Michael R|2018 GMC Acadia
Confirmed Service Customer
12/4/2025
Great service
12/4/2025
Michael, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit!
FITCHBURG, MA
Haliston S|2024 GMC Sierra 1500
Confirmed Service Customer
12/4/2025
Durand Chevrolet was excellent! The staff was professional, helpful, and made the whole process smooth and stress-free. Great customer service from start to finish, highly recommended.
12/5/2025
Haliston, our staff is committed to providing each of our clients with the best automotive experience! Thanks for the recommendation, and have an amazing day!
LEOMINSTER, MA
Kevin F|2019 GMC Terrain
Confirmed Service Customer
12/8/2025
Quick Service
12/9/2025
Kevin, we're glad everything was completed quickly and to your satisfaction! We look forward to your next visit! Take care!
FITCHBURG, MA
Alison S|2024 GMC Acadia
Confirmed Service Customer
12/23/2025
Friendly
12/24/2025
Alison, your satisfaction is our top priority. We sincerely value your business and look forward to your next visit!
LANCASTER, MA
Kenneth S|2022 Buick Encore
Confirmed Service Customer
12/31/2025
Service time and quote was all set
1/1/2026
Kenneth, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
LEOMINSTER, MA
Susan S|2023 GMC Acadia
Confirmed Service Customer
12/31/2025
Service was good. They called when something came up beyond the oil change and addressed it.
1/1/2026
Susan, we appreciate your positive review about your recent experience with us! We sincerely value your business and look forward to your next visit!
LEOMINSTER, MA
Richard M|2024 GMC Canyon
Confirmed Service Customer
1/8/2026
Everything went smoothly
1/9/2026
Richard, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
LEOMINSTER, MA
Brent R|2021 GMC 1500 Sierra
Confirmed Service Customer
1/18/2026
The service personnel are the best. I always get my questions answered and my vehicle is always serviced properly - greatly appreciated!
1/19/2026
Brent, thanks for your praise and kind comments about our team. Please let us know if there is anything else we can do for you; we are more than happy to help!
HUBBARDSTON, MA
Peter & Linda M|2020 Buick Encore GX
Confirmed Service Customer
1/20/2026
Stopped in asked for a engine check light and they checked it for me right away said it was safe to drive and made appointment in two days got fired changed oil rotate tires while I waited done in no time and car came out clean and vacuumed too love working with Bakers Durand company 👍
1/21/2026
Your satisfaction is important to us, so we want to sincerely thank you for choosing Durand GMC and we hope to see you again soon!
ORANGE, MA
Steven R|2024 GMC Canyon
Confirmed Service Customer
11/28/2025
Always a great experience.
11/28/2025
We're so happy we were able to help you out! Thank you again for leaving us this response!
GARDNER, MA
Rodney C|2020 GMC Terrain
Confirmed Service Customer
12/7/2025
The staff were very helpful. All work was completed as promised.
12/7/2025
Rodney, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
TEMPLETON, MA
Donald D|2023 Chevrolet Tahoe
Confirmed Service Customer
12/10/2025
I asked the tires to be installed in a different position...Something was lost in the translation and they put them back in the previous positions.
12/12/2025
Donald, thank you for taking the time to leave us feedback about your experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at (978) 534-6566 when you have a chance. Thank you, and we look forward to hearing from you.
SHIRLEY, MA
Gerson C|2019 Chevrolet Suburban
Confirmed Service Customer
12/19/2025
Great service, staff is very polite and attentive.
12/22/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We sincerely value your business and look forward to your next visit!
FITCHBURG, MA
William S|2026 GMC Acadia
Confirmed Sales Customer
1/11/2026
Ralph is the best!
RALPH PHELPS
1/11/2026
William, thanks for highlighting our staff who helped make this such a great experience! We are always more than happy to assist you if anything else comes up. Take care!
STERLING, MA
Diane P|2018 Chevrolet Colorado
Confirmed Service Customer
1/13/2026
Great job with oil change, rotation of tires. Also else that needs to be done
1/13/2026
Diane, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
ROYALSTON, MA
William H|2020 GMC Canyon
Confirmed Service Customer
1/29/2026
Great Service!
1/29/2026
William, we appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
LEOMINSTER, MA
Kris M|2022 GMC 1500 Sierra Limited
Confirmed Service Customer
1/29/2026
Durand staff was excellent and I strongly suggest that others shop at Durands.
ATHOL, MA
Holly F|2021 Buick Envision
Confirmed Service Customer
2/3/2026
I went in for an inspection sticker, and as usual, staff was very friendly and helpful. I always feel welcome and cared for regardless of why I am there. The waiting area was clean with coffee and water available should I want it.
LEOMINSTER, MA
Denise A|2018 Buick Encore
Confirmed Service Customer
2/7/2026
Friendly and caring
FITCHBURG, MA
Teresa T|2026 GMC Acadia
Confirmed Sales Customer
11/11/2025
This is our second time buying from Durand and it was 10 out of 10- John and the whole team were amazing- highly recommend!
JOHN CAMPER
11/12/2025
We are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
LEOMINSTER, MA
Jeffrey B|2016 Chevrolet 1500 Silverado
Confirmed Service Customer
11/11/2025
Josh was very helpful in working around my schedule to fit my truck in for an on going problem. Was able to get it done in one day.
11/12/2025
Jeffrey, we're happy you found our staff to be so supportive during your experience here at Durand GMC. We are always more than happy to assist you if anything else comes up. Take care!
LUNENBURG, MA
William H|2021 GMC 1500 Sierra
Confirmed Service Customer
11/15/2025
I had an issue with my brakes and dropped the truck off on a Sunday. The crew got right after it and they had me up and running again by Tuesday. I expected it to take some time because I dropped it off with no appointment but they took care of me right away, reminding me again of my great decision to buy From them
11/16/2025
William, thank you for your kind review; we are happy to pass along your comments to the team here at Durand GMC! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
WESTMINSTER, MA
Leo R|2014 GMC Acadia
Confirmed Service Customer
11/21/2025
On time performance and all is well. Thank you Joshua Claflin and team.
11/23/2025
We are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
ASHBURNHAM, MA
John & Dianne S|2020 Buick Encore GX
Confirmed Service Customer
11/26/2025
Very good
11/26/2025
We really appreciate your positive review! If you have any questions, please don't hesitate to reach out!
WINCHENDON, MA
Scott M|2023 GMC Sierra 1500
Confirmed Service Customer
1/12/2026
excellent desk team - get me in on m schedule and garage crew very fast
1/13/2026
Scott, we're glad everything was completed quickly and to your satisfaction! If you have any further questions, please give us a call. We're always happy to help!
BOLTON, MA
John (jack) B|2015 Buick Encore
Confirmed Service Customer
1/15/2026
When you pick up your vehicle they explain what was done and what need to be done in the future.
1/16/2026
We appreciate you taking the time to leave us this feedback. We are always more than happy to assist you if anything else comes up. Take care!
LEOMINSTER, MA
Ben B|2020 GMC 2500HD Sierra
Confirmed Service Customer
2/3/2026
Great communication and quick work
LEOMINSTER, MA
Michael M|2026 GMC Sierra 1500
Confirmed Sales Customer
2/23/2026
Brian was fantastic, the whole experience was very smooth. I would have to say probably the best experience I’ve had with a car purchase.
S. HADLEY, MA
Joseph M|2026 GMC Sierra 1500
Confirmed Service Customer
1/23/2026
From sales to service including a flat tire that was replaced from the time I called it in to the time I drove out of the dealership in 1 hour. I have always been greeted with friendly and prompt service.
1/24/2026
Joseph, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
SHIRLEY, MA
Scott H|2019 Buick Enclave
Confirmed Service Customer
1/30/2026
Service agent and service was friendly kind and quick.
ATHOL, MA
Gregory S|2021 Buick Encore GX
Confirmed Service Customer
2/4/2026
Durand GMC was very courteous and professional with regards to my concerns, nice job. Thanks
FITCHBURG, MA
Matthew C|2015 Buick LaCrosse
Confirmed Service Customer
2/6/2026
HIGH LEVEL OF AUTOMOTIVE PROFESSIONALISM WITH A PRIMARY FOCUS ON CUSTOMER COMFORT WITH THEIR SERVICES AND ENVIRONMENT. YOU RARELY SEE THIS ELSEWHERE.
SHIRLEY, MA
Martin W|2023 GMC Sierra 1500
Confirmed Service Customer
2/12/2026
Always do a great job on any service needed for my truck!
FITCHBURG, MA
Diane P|2017 Buick Encore
Confirmed Service Customer
2/12/2026
I didn't have to find someone to bring me home after dropping off the car.
GARDNER, MA
Michael D|2026 GMC Sierra 1500
Confirmed Sales Customer
2/15/2026
You found the right truck for me and made everything work out. Thank you.
LUNENBURG, MA
James & Margaret S|2023 GMC Acadia
Confirmed Service Customer
2/15/2026
Friendly staff. Service performed quickly
LUNENBURG, MA
Elizabeth B|2024 GMC Terrain
Confirmed Service Customer
2/24/2026
Great dealership. Always the best service and sales experience at Durand!
BOSTON, MA
Michael M|2026 GMC Sierra 1500
Confirmed Sales Customer
2/24/2026
Brian was friendly very knowledgeable about the truck made the experience as smooth as it could go
WESTMINSTER, MA
Jeffrey A|2025 GMC Sierra 1500
Confirmed Service Customer
3/2/2026
Quick, friendly service with a comfortable waiting area
3/4/2026
We're glad everything was completed quickly and to your satisfaction! We're looking forward to your next visit with us!
BARRE, MA
Daniel C|2023 GMC Sierra 1500
Confirmed Service Customer
3/6/2026
Professional and quick! I would highly recommend Durand GMC to a friend or family member.
3/7/2026
Daniel, we're glad everything was completed quickly and to your satisfaction! We do hope we can be of assistance in the future. Take care!
NORTH GRAFTON, MA
John (jack) B|2016 GMC Terrain
Confirmed Service Customer
12/31/2025
It start with Dave at the desk. He work with the customer to see what your problem is and when your vehicle is done he explain what got done. And what may need some work done in the future.
1/1/2026
John, we're happy you found our staff to be so supportive during your experience here at Durand GMC - Service. Feel free to reach out to us if you need anything. Have a wonderful day.
LEOMINSTER, MA
Richard C|2026 GMC Terrain
Confirmed Sales Customer
1/9/2026
Ralph Phelps is the consummate professional he’s the reason I shop here!
RALPH PHELPS
1/9/2026
Richard, thank you for sharing your positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.
FITCHBURG, MA
Leo R|2024 GMC Terrain
Confirmed Service Customer
1/23/2026
Efficien, friendly and good coffee.
1/24/2026
Leo, it's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. We hope to see you soon!
LEOMINSTER, MA
Albert P|2025 GMC Acadia
Confirmed Service Customer
1/30/2026
Dave in service was great to work with.
CHARLTON CITY, MA
Richard G|2021 GMC Acadia
Confirmed Service Customer
2/5/2026
My GMC Acadia had a rattling sound underneath the vehicle. I called for an appointment and was the vehicle was inspected the following morning. The noise is associated the internal parts of the muffler system. The mechanics provided me with outstanding detailed analysis of the problem and the best approach to resolve it. It is not serious matter so I can drive the vehicle until spring. Greatly appreciated the quick appointment and thorough review and estimate for repair. Thank you!
STERLING, MA
Frederick F|2023 GMC Yukon XL 1500
Confirmed Service Customer
2/14/2026
they did a great job
PHILLIPSTON, MA
John L|2023 GMC Sierra 2500 HD
Confirmed Service Customer
2/18/2026
Staff is always friendly/knowledgeable/helpful. I would not take my GMC anywhere else.
LEOMINSTER, MA
Francis H|2018 GMC Terrain
Confirmed Service Customer
3/2/2026
Great service as slways
3/4/2026
Francis, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!
ASHBY, MA
Karen D|2023 GMC Sierra 1500
Confirmed Service Customer
3/2/2026
They did an excellent job
LANCASTER, MA
Brian D|2022 GMC Terrain
Confirmed Service Customer
3/17/2026
Excellent service.
3/19/2026
Brian, thank you; we appreciate your feedback! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
LUNENBURG, MA
Charles B|2024 GMC Canyon
Confirmed Service Customer
12/24/2025
Everything went very well. Got in and out within an hour.
12/24/2025
Charles, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!
GARDNER, MA
Richard R|2024 GMC Canyon
Confirmed Service Customer
1/6/2026
Always have a good experience at Durand. How ever they were unable to diagnose my auto high beam issue. Will need to return when they are able to keep it over night.
1/7/2026
Richard, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
LUNENBURG, MA
James W|2021 Buick Enclave
Confirmed Service Customer
2/17/2026
Diagnosed and Identified the issue quickly. Ordered parts and scheduled sevice for repair promptly.
WORCESTER, MA
Carlos Q|2022 Chevrolet Equinox
Confirmed Service Customer
2/17/2026
Everything went as expected. The service staff at Durand GMC is always top notch. I used to bring my Cadillac ATS and now I added also my Chevrolet Equinox. They take my cars right away and perform an excellent job. After the requested service job, they always clean my cars. I thank the service department for their professionalism.
LEOMINSTER, MA
James O|2024 GMC Canyon
Confirmed Service Customer
2/18/2026
Great friendly service from beginning to the end:)
LEOMINSTER, MA
Jonathan K|2026 GMC Sierra 1500
Confirmed Service Customer
2/27/2026
Regular maintenance. And as always excellent service
3/2/2026
Jonathan, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.
WESTMINSTER, MA
William D|2026 GMC Sierra 1500
Confirmed Sales Customer
3/6/2026
It was a clean honest dealership. The transaction went smooth without any surprises. It was a pleasure working with Brian.
BRIAN MCCUE
3/7/2026
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. We hope to see you soon!
ROWLEY, MA
Christopher M|2022 Buick Envision
Confirmed Service Customer
3/25/2026
Everything went quickly with no issues
3/28/2026
Christopher, we really appreciate your feedback! If you have any further questions, please don't hesitate to reach out!
LUNENBURG, MA
Jean C|2024 GMC Sierra 2500 HD
Confirmed Service Customer
5/27/2026
ON TIME AND VERY CLEAN WHEN FINISHED.
David Pepin
5/27/2026
Jean, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!
TEMPLETON, MA
Kathleen R|2021 Buick Encore GX
Confirmed Service Customer
5/29/2026
The Service Dept. always goes above & beyond with the service I've requested. I've recommended Durand for All their Vehicle needs
BALDWINVILLE, MA
David P|2025 GMC Terrain
Confirmed Service Customer
12/16/2025
My service advisor Dave is simple the best
12/18/2025
David, thank you for your kind review; we are happy to pass along your comments to the team here at Durand GMC! We look forward to your next visit! Take care!
JEFFERSON, MA
Katie B|2017 Chevrolet Colorado
Confirmed Service Customer
1/28/2026
I’ve had nothing but good experiences with Durand. Everything is clearly explained with accurate quotes given at time of scheduling. Super attention to detail and let me know that they suspected something was wrong and offered to fix it but didn’t push me to do a bunch of things that weren’t needed. If I have to go to a dealership for something I’m going back to Durand
1/29/2026
Katie, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!
LUNENBURG, MA
John P|2023 GMC Sierra 1500
Confirmed Service Customer
1/29/2026
Always helpful and friendly, and honest
1/29/2026
We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
CLINTON, MA
Carolyne D|2024 GMC Yukon XL 1500
Confirmed Service Customer
2/2/2026
Great customer service.
NEW IPSWICH, NH
Kevin F|2019 GMC Terrain
Confirmed Service Customer
2/2/2026
Good Quick Service!
FITCHBURG, MA
William H|2021 GMC 1500 Sierra
Confirmed Service Customer
2/8/2026
Always great!
WESTMINSTER, MA
Bonnie L|2026 GMC Yukon
Confirmed Sales Customer
2/12/2026
John Camper was great with us... no pressure! And the Finance person, Dan, was awesome as well. We would highly recommend Durand GMC!
CLINTON, MA
Lyndsey G|2020 GMC 1500 Sierra
Confirmed Service Customer
2/19/2026
Josh was very helpful and went above and beyond what was expected of him. I will
LEOMINSTER, MA
Brenda M|2017 Buick Encore
Confirmed Service Customer
3/10/2026
great service was done very quickly
3/11/2026
Brenda, we really appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
LEOMINSTER, MA
Scott M|2023 GMC Sierra 1500
Confirmed Service Customer
5/26/2026
had a problem wit acceleration brought to dealer - happily simple fix
David Pepin
5/26/2026
Scott, we really appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
BOLTON, MA
JAMES S|2026 GMC Terrain
Confirmed Sales Customer
6/3/2026
exelant dealership
JOHN CAMPER
6/4/2026
James, we really appreciate your feedback! If you have any further questions, please don't hesitate to reach out!
WINCHENDON, MA
Normand L|2023 GMC Sierra 1500
Confirmed Service Customer
3/16/2026
A+ experience always above and beyond. I would like to personally thank service department, Dave & Josh and in sales Jason Plamondon JP. Having a dealership you can trust is difficult these days and they treat you like family. I highly recommend Durand Cadillac & GMC truck dealership Leominster mass
3/18/2026
Normand, thank you for your kind review; we are happy to pass along your comments to the team here at Durand GMC! Thanks again for the recommendation, and have an amazing day!
ASHBURNHAM, MA
Erik S|2026 GMC Sierra 2500 HD
Confirmed Sales Customer
3/24/2026
Great experience
BRIAN MCCUE
3/26/2026
Our staff is committed to providing each of our clients with the best automotive experience! Feel free to reach out to us if you need anything. Have a wonderful day.
GILBERTVILLE, MA
Adelia D|2026 GMC Yukon
Confirmed Sales Customer
3/24/2026
Brian was very helpful and knowledgeable. They also went above and beyond to get me my vehicle. Would highly recommend Durand!
BRIAN MCCUE
3/26/2026
We appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
STONEHAM, MA
Jerry M|2016 GMC Acadia
Confirmed Service Customer
4/4/2026
It was fine. They were efficient and friendly. While sitting in the waiting area with a few other customers, a conversation began between two strangers. One customer had brought in a vehicle belonging to a family member who had gone elsewhere for repairs. Apparently, the work had been botched, and the family member resolved the issue by bringing it to Durand to have it done correctly. The other customer agreed that coming to Durand was the right decision. If there were ever a stronger case of social proof, this would be it.
LEOMINSTER, MA
Rodney C|2020 GMC Terrain
Confirmed Service Customer
4/4/2026
Staff was friendly and helpful.
TEMPLETON, MA
Mark B|2015 Buick Enclave
Confirmed Service Customer
4/21/2026
Best advice given on what I needed. Staff was awesome and completed work quickly and efficiently. Back on the road with a smooth driving car. I would recommend this dealer to anyone that needs a quality repair.
David Pepin
4/22/2026
We're happy you found our staff to be so supportive during your experience here. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
ASHBY, MA
David P|2025 GMC Terrain
Confirmed Service Customer
6/4/2026
As always phenomenal service department and great people especially an advisor called Super Dave !
David Pepin
6/6/2026
David, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.
JEFFERSON, MA
Gary R|2026 GMC Yukon
Confirmed Service Customer
6/5/2026
Very efficient, well done
David Pepin
6/5/2026
We are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
PORT CHARLOTTE, FL
Kevin F|2019 Buick Envision
Confirmed Service Customer
2/27/2026
Quick service
FITCHBURG, MA
Gary R|2026 GMC Yukon
Confirmed Service Customer
3/28/2026
Very well done
PORT CHARLOTTE, FL
Michael C|2018 Chevrolet Traverse
Confirmed Service Customer
4/5/2026
Repairs we're done promptly with no issues. Staff very friendly and professional. I never have issues going there.
David Pepin
4/7/2026
Michael, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
BRIMFIELD, MA
Kodzo N|2024 GMC Sierra 1500
Confirmed Service Customer
4/5/2026
I am satisfied with their service.
Joshua Claflin
4/7/2026
We are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!
FITCHBURG, MA
TORRI J|2025 GMC Canyon
Confirmed Sales Customer
4/17/2026
Thank you for making the purchase easy and hassle free, all your staff was professional and went out of there way to make the sale.. even after hours.. top notch...
SALESMAN BRIAN
4/19/2026
We're happy you found our staff to be so supportive during your experience here at Durand GMC. Please don't hesitate to reach out if there's anything additional we can do for you.
FITCHBURG, MA
Mike G|2024 GMC Sierra 2500 HD
Confirmed Service Customer
4/21/2026
Great communication!
David Pepin
4/22/2026
Mike, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.
WINCHENDON, MA
Jay S|2016 Buick Verano
Confirmed Service Customer
6/8/2026
Just had 2 of my vehicles serviced at Durand and spent around $4000.00 collectively. I am the type of customer that does not like being bounced around with service advisors or mechanics. Josh (advisor) and Jon (mechanic) always do a fantastic job on my cars which is why I continue to go to Durand! Josh is very patient, makes me comfortable with my questions and earns my trust when spending this kind of money on service. Thank you!
Joshua Claflin
6/9/2026
Jay, we're happy you found our staff to be so supportive during your experience here at Durand GMC - Service. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
NEEDHAM, MA
Elizabeth B|2024 GMC Terrain
Confirmed Service Customer
6/9/2026
Great service as always!!
Joshua Claflin
6/10/2026
Elizabeth, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.
BOSTON, MA
Juan F|2024 GMC Canyon
Confirmed Service Customer
6/18/2026
Fast service & high quality
David Pepin
6/19/2026
Juan, thank you; we appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
ATHOL, MA
Dean S|2020 GMC 1500 Sierra
Confirmed Service Customer
6/18/2026
Picked the truck up after they told me it was repaired by the time I got home 20 minutes later the service engine soon light came back on
David Pepin
6/19/2026
Dean, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (978) 534-6566 to discuss your concerns, as your satisfaction is of utmost importance to us.
SHREWSBURY, MA
Stephen M|2021 GMC 1500 Sierra
Confirmed Service Customer
2/17/2026
Josh and Nuno were very accommodating and did a great job.
WORCESTER, MA
Michael C|2025 GMC Acadia
Confirmed Service Customer
2/17/2026
Routine maintenance which I thought was reasonably priced and when we picked our Acadia up it was washed! Still chasing a strange sounding exhaust but I'm sure Durands will figure it out.
LUNENBURG, MA
Mark M|2026 GMC Terrain
Confirmed Sales Customer
2/17/2026
Brian Mccue was an excellent salesman. He made the experience very easy and pleasant.
LEOMINSTER, MA
Richard V|2026 GMC Terrain
Confirmed Sales Customer
3/2/2026
Low pressure,cooperative and informative
RALPH PHELPS
3/4/2026
Richard, your wonderful feedback and rating mean a lot to us.
PHILLIPSTON, MA
Peter &|2020 Buick Encore GX
Confirmed Service Customer
4/24/2026
Pleased with the service as always Job well done 👍
Joshua Claflin
4/24/2026
We are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
ORANGE, MA
James R|2024 GMC Terrain
Confirmed Service Customer
6/10/2026
Professional service, explained all facets of the repair and as always, very kind and helpful.
Joshua Claflin
6/11/2026
James, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.
WINCHENDON, MA
Paul F|2021 GMC Terrain
Confirmed Service Customer
6/14/2026
David Pepin service adv.and Nuno Reis service director were both knowledgeable about my vehicle and what needed to be done to repair lt.They both were professional and easy to work with. I would recommend that anyone who needs repairs done to go see them or just for scheduled maintenance
David Pepin
6/15/2026
Our staff is committed to providing each of our clients with the best automotive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
STERLING, MA
RICHARD P|2026 GMC Terrain
Confirmed Sales Customer
6/19/2026
It was absolutely perfect. Our salesman Brian was excellent along with the sales manger Jason
SALESMAN BRIAN
6/19/2026
Richard, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.
WORCESTER, MA
DAVID P|2026 GMC Terrain
Confirmed Sales Customer
6/30/2026
Randy , was very attentive and helpful
SALESPERSON RANDY
7/2/2026
David, our staff is committed to providing each of our clients with the best automotive experience! Feel free to reach out to us if you need anything. Have a wonderful day.
JEFFERSON, MA
Russell A|2017 Chevrolet Colorado
Confirmed Service Customer
7/2/2026
A great team of professionals, always a pleasant experience dealing with staff members and the technicians are great. They always do a great job, it's done right the first time, in a timely manner without issue.
David Pepin
7/3/2026
We're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!
NEWTON, MA
Joshua C|2015 GMC Yukon
Confirmed Service Customer
4/6/2026
Everything was good
Joshua Claflin
4/7/2026
We really appreciate your feedback! If you have any further questions, please don't hesitate to reach out!
GARDNER, MA
Brian D|2025 GMC Canyon
Confirmed Service Customer
4/7/2026
Excellent customer service and communication.
David Pepin
4/7/2026
We are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
LUNENBURG, MA
Stephen W|2021 GMC 1500 Sierra
Confirmed Service Customer
4/10/2026
Quick and easy process end to end. Appreciated GM promotional discounts too
David Pepin
4/11/2026
Stephen, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
LEOMINSTER, MA
CLARENCE R|2026 GMC Terrain
Confirmed Sales Customer
6/1/2026
Randy was super nice and explained everything and made it an easy buying experience.
LEOMINSTER, MA
Mark S|2024 GMC Sierra 1500
Confirmed Service Customer
6/19/2026
The dealership was short handed and they were still able to complete my service very quickly as I had to get to work. I very much appreciated their efforts.
David Pepin
6/20/2026
Mark, we are so happy to read such a great review about Durand GMC - Service! Feel free to reach out to us if you need anything. Have a wonderful day.
STERLING, MA
MICHAEL B|2026 GMC Sierra 2500 HD
Confirmed Sales Customer
7/7/2026
I ordered a truck with Brian McCue, he listened to everything I wanted in the truck and got it delivered exactly the way I wanted it. He and the rest of the staff were excellent to work with, very friendly, and stayed in touch throughout the process. I would recommend Durand GMC to anyone considering purchasing a vehicle.
SALESMAN BRIAN
7/8/2026
Michael, we're happy you found our staff to be so supportive during your experience here at Durand GMC. Thanks for the recommendation, and have an amazing day!
TEMPLETON, MA
George N|2017 Buick LaCrosse
Confirmed Service Customer
7/8/2026
perfect. G
David Pepin
7/8/2026
We really appreciate your feedback! If you have any further questions, please don't hesitate to reach out!
TOWNSEND, MA
Junior D|2015 GMC Acadia
Confirmed Service Customer
6/22/2026
I don't like the customers service because they don't try to help you If you are the people of color they give you bad actitud, i think the customers service not supposed to be like this... They supposed to show my friendly and respect 🙏 because respect is not where you came from or color, respect is part of education the humans... They can do better than that because I love GMC car...
David Pepin
6/24/2026
While I am sorry your service experience was not to your satisfaction, I take exception to any reference of racism or lesser attention to servicing your vehicle because of "people of color". My office is adjacent to the service write up area and I have overheard thousands with customers of every race, age, gender and the like for over six years. Not one of them bears any resemblance to your comments. The service writer you are referring to has worked for our organization for over 10 years and I have never had a complaint or customer comment of poor treatment to anyone based race or any other class. As for your service experience, we will always stand behind our work and will correct anything not done properly. Our service manager will reach out to you to discuss how we can make right any deficiencies from this service visit.
FITCHBURG, MA
Jeffrey A|2025 GMC Sierra 1500
Confirmed Service Customer
7/1/2026
Courteous and fast service with a comfortable waiting room
David Pepin
7/2/2026
Jeffrey, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
BARRE, MA
Brian M|2026 GMC Terrain
Confirmed Service Customer
7/1/2026
Fantastic as usual! The two service advisors, Josh and Dave, got my vehicle in for service that day. Even washed my car!!
David Pepin
7/2/2026
Brian, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!
FITCHBURG, MA
Laura M|2026 GMC Sierra 1500
Confirmed Service Customer
6/10/2026
Everyone was friendly, attentive and courteous. And I love the separate work/office space.
David Pepin
6/11/2026
We really appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.
SHIRLEY, MA
Bruce J|2024 GMC Terrain
Confirmed Service Customer
6/12/2026
Quick and easy check in. Service done quickly and check out fast and simple.
David Pepin
6/12/2026
Bruce, thank you; we appreciate your feedback. We're looking forward to your next visit with us!
LEOMINSTER, MA
Diane P|2018 Chevrolet Colorado
Confirmed Service Customer
6/17/2026
Great dealership, the waiting room is clean, and the people are very friendly.
David Pepin
6/18/2026
Diane, we are so happy to read such a great review about Durand GMC - Service! Feel free to reach out to us if you need anything. Have a wonderful day.
ROYALSTON, MA
William B|2024 GMC Sierra 1500
Confirmed Service Customer
7/2/2026
Great service and very helpful
David Pepin
7/3/2026
William, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
LEOMINSTER, MA
Brian M|2023 GMC Sierra 1500
Confirmed Service Customer
7/9/2026
Always easy to schedule appointments. I usually deal with Josh, he is always very polite and explains everything to a tee.
Joshua Claflin
7/10/2026
We're happy you found our staff to be so supportive during your experience here. Please don't hesitate to reach out if there's anything additional we can do for you.
TOWNSEND, MA
MICHAEL B|2026 GMC Sierra 1500
Confirmed Sales Customer
7/1/2026
Great dealership nice location
JOHN CAMPER
7/2/2026
Michael, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
BARRE, MA
Seth &|2022 GMC Terrain
Confirmed Service Customer
7/10/2026
Fantastic service!
David Pepin
7/11/2026
Thank you; we appreciate your feedback! Feel free to reach out to us if you need anything. Have a wonderful day.
WORCESTER, MA
ERIC W|2026 GMC Canyon
Confirmed Sales Customer
6/29/2026
Great experience
EVAN J
7/1/2026
Eric, our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
WESTMINSTER, MA
Robert &|2023 GMC Canyon
Confirmed Service Customer
7/1/2026
It is my opinion, Durand service department is run efficiently and professionally.
David Pepin
7/2/2026
We are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!
FITCHBURG, MA
JEREMY B|2026 GMC Sierra 1500
Confirmed Sales Customer
7/1/2026
Pleased with the process as it was very easy and straight forward.
JOHN CAMPER
7/2/2026
Jeremy, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
LITCHFIELD, NH
James W|2021 Buick Enclave
Confirmed Service Customer
1/26/2026
Needed diagnostic run for an engine light. Staff responded quickly and able to accommodate me same day. Found code and recommended solutions to resolve. Continuing to monitor.
1/27/2026
James, we appreciate you taking the time to leave us this feedback. If you have any further questions, please don't hesitate to reach out!
WORCESTER, MA
Thomas C|2026 GMC Sierra 1500
Confirmed Sales Customer
2/26/2026
Very stress-free buying experience, always great doing business with Ralph
LEOMINSTER, MA
Marc P|2013 GMC 2500HD Sierra
Confirmed Service Customer
6/16/2026
It was a great experience! Very transparent and thorough! Great service always!
Joshua Claflin
6/17/2026
Marc, thank you; we appreciate your feedback! Feel free to reach out to us if you need anything. Have a wonderful day.
SHREWSBURY, MA
Katie C|2018 GMC Terrain
Confirmed Service Customer
7/9/2026
Communicated with ease. Quickly got the repairs done before the estimated completion date. Great customer service
David Pepin
7/10/2026
Katie, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
JAFFREY, NH
Lawrence T|2022 Buick Encore GX
Confirmed Service Customer
7/9/2026
Professional and courteous staff
David Pepin
7/10/2026
Lawrence, we really appreciate your feedback! Thank you, and have a fantastic day!
LEOMINSTER, MA
James S|2025 GMC Acadia
Confirmed Service Customer
7/13/2026
Good service dept
David Pepin
7/14/2026
James, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
LANCASTER, MA
Frederick F|2023 GMC Yukon XL 1500
Confirmed Service Customer
10/29/2025
Everyone was helpful and it was an enjoyable experience
10/30/2025
Frederick, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.
PHILLIPSTON, MA
Jennifer B|2019 GMC Terrain
Confirmed Service Customer
11/5/2025
Excellent Service
11/6/2025
Our staff is committed to providing each of our clients with the best automotive experience! We hope to see you soon!
WINCHENDON, MA
James O|2024 GMC Canyon
Confirmed Service Customer
11/8/2025
Great service from scheduling my appointment and being greeted by my name and the minimum amount of time to service my vehicle.
11/10/2025
James, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit!
LEOMINSTER, MA
Robin M|2024 GMC Terrain
Confirmed Service Customer
4/24/2026
Excellent service helpful
Joshua Claflin
4/25/2026
Robin, your satisfaction is our top priority. We hope to see you soon!
ASHBY, MA